Reverse Osmosis Water Station 5000 Series
ADD6912BK/10
The Reverse Osmosis Water Station 5000 Series delivers pure, great-tasting water at the exact temperature you need — from a chilled to boiling hot. With advanced purification powered by Aquaporin and smart features like touch controls, volume presets, and automatic pitcher refill, it’s designed to make safe hydration effortless, convenient, and always within reach.
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FAQ
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1. Confirm whether the water tank cover is installed properly in place. 2. Confirm whether the water tank has been lifted up, drain the water, and then refill the water (it doesn’t have to be full, but it should be filled to more than about 1/3). If both things are done, let the user lift the water tank. After more than 10 seconds, put it back on and cover the lid to see if the water can be filtered normally (the water filtration indicator will light up if the water is filtered normally).
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When the unit turns on the cooling function for the first time, it can turn ambient water into cold water (cooling from 25℃ to 6℃) in about 70 minutes. The cooling tank can be kept cold for 70 minutes. When the internal temperature of the cooling tank rises by 5℃ higher than the set temperature, Cooling tank will be activated again.
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The red indicator indicates that the water quality is very poor. The red indicator on the unit indicates that when changing the water, the remaining drain water in the raw water tank must be poured out and then filled with raw water for filtration. The remaining drain water cannot be filtered repeatedly, otherwise the water quality will be too poor, and the unit cannot filter water. It will also affect the life of the filter element.
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The device size is (L x W x H): 426 x 211 x 398 mm
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The internal cooling tank is made of food-grade PP material, which has the advantages of light weight, high hardness, and strong stability. It has passed food-grade material certification, and the material is safe and guaranteed.
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This is normal and not a unit failure. In order to be safer when dispense hot water, the ambient/hot water is equipped with a water vapor separation device to prevent the vapor from scalding people. When the unit receives a water stop signal, the water vapor separation box cannot be filled with water and is connected to the atmosphere. When the water is flowing, all the water must flow out, so there will be a slight delay.
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It may be that the water jug is not installed properly. When installing, make sure the water jug is completely attached to the water jug base to ensure that the waterway is in loop and no leakage occurs.
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Because TDS is only one of the indicators for evaluating water quality, we have set up a water quality light that combines TDS and the freshness of the water in the water jug to give a safer water quality guide. When the purified water jug lights up white, it means the water is of high quality and the TDS value is less than 150, it is safe to drink; When the purified water jug lights up with a yellow light, it means the water quality is good and the TDS value is between 150-250. It's recommended to pour out the purified water and filter water again; When the purified water jug flashes yellow light: it means the water quality is poor and the TDS value is higher than 250. It's recommended to pour out the purified water, and the raw water tank needs to be replaced.
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The raw water tank of this unit has a large capacity of 5,3L. Which is suitable for a family of 2-4 people.
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Because there is residual water in the internal pipeline of the unit, it is recommended that you drain 30ml of warm water first and then refill the water.
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Our products have undergone strict anti-interference testing and generally will not fail. However, in order to avoid exceptions, it is recommended that the product be placed at a certain distance from microwave ovens and magnets.
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The external purified water jug is made of AS antibacterial material. The material is safe and guaranteed. To ensure freshwater quality, it is not recommended to drink water in the purified water that has been left standing for more than 24 hours.
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The internal heating element is of a rare earth thick film, which has the advantages of high heating efficiency, uniform heating, and precise temperature control. It can achieve instant heating effect of 3 seconds.
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The raw water tank is made of ABS material, which has high strength, good toughness; not easy to be affected by water, inorganic salts, alkali and various acids. It's durable.
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The UV light starts when starts cooling for the first time and works continuously for one hour. After that, it sterilizes for 7 minutes every hour when the cooling tank is filled with water. The sterilization rate reaches 99.9%.
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Among them, you can select 45℃ & 55℃ by pressing the Warm Water button in a cycle, select 85℃ & 95℃ by pressing the Hot Water button in a cycle, plus cold water, there are a total of 5 temperature levels are optional.
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The heat dissipation temperature of the unit during cooling is about 50℃. In order to ensure the cooling efficiency of the unit, please keep enough heat dissipation space. (It's recommended to keep 20 cm on the left side and back away from the wall).
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The product will not memorize which step it has progressed to, it will exit directly and then return to water dispensing mode. Therefore, if you are in the process of cleaning, emptying, and flushing, it is recommended not to unplug the power midway.
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Yes, the unit is equipped with a boiling point self-adjusting function, which is suitable for different altitude areas. If your area is a plateau area, it is recommended that you follow the operation to adjust the boiling point before first use.
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No need. This product uses dual electronic cooling technology. When using it for the first time, you only need to flush the filter element and cooling tank according to the detailed steps in the instruction manual. When the purified water jug is filled with water and the water filtration light goes out, you can press and hold the cold water button for 5 seconds until the cold water indicator flashes, and the cold water function is successfully turned on.
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The heating power is 2300W, and the cooling power is 130W. The electricity consumption per day is judged according to the length of use. The standby power of the unit is <20W.
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After turning off the cooling function, it is necessary to empty the cooling tank. Please follow the steps in the user manual to prevent bacteria growth inside the cooling tank. If left for a long time, bacteria will breed. In order to ensure the safety of drinking water, it needs to be emptied. Please prepare a container of more than 1L to drain the cold water. The whole process takes about 3 minutes. After emptying, be sure to put the blue plug back into place.
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The unit uses dual electronic cooling tank cooling technology, which has the advantages of small size, low noise, environmental protection, and high stability. The cold water output speed is 800ml/min, which is equivalent to filling a glass of water (150ml) in just 12 seconds.
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The unit can continuously take out 750ml of cold water at one time. After taking it, wait 40 minutes to take again.
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The red indicator indicates that the water quality is very poor or has reached the lowest water level. If the water is not changed at this time, the unit cannot filter water; the white indicator indicates that you have not changed the water for more than 48 hours. In order to ensure better water quality and better taste of drinking water, it is recommended that you drain the water in the raw water tank and replace it with raw water. But the unit will continue to filter if you don't change the water. (You cannot add water directly to the water tank. You must pour out the water and add raw water).
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You need to flush out the protective fluid of the RO filter element and flush the waterway to ensure that the drinking water is safe enough and has no odour.
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When dispense hot water: decibel < 55dB cooling: decibel < 46dB water filtration: decibel < 50dB.
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PP + stainless steel.
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During the cleaning process, the white turbid substance in the water tank water jug is caused by the microbubbles generated by the air passing through the high-precision filter element. If black impurities appear, it is the residual activated carbon in the filter element, which is normal.
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The cooling function is turned on for the first time. If the electronic cooling tank is not full of water, cold water will not come out. At this time, you can hear the obvious pumping sound of the unit. Please wait until the pumping sound inside the unit stops, which means that the electronic cooling tank is full. Press to use the cold water function only when there is water. If the cooling function is not activated for the first time and there is water in the purified water jug, you can press to use cold water at any time.
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In order to ensure the taste of the water, it is recommended to replace the filter element set about every 12 months. However, the replacement time will vary depending on your local water quality and the water consumption of your home.
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To verify the on/off of the cooling function, there is a blue indicator light next to the chilled water button. If the indicator light is on, the cooling function is on. If the indicator light is off, the cooling function is off. To turn the cooling function on/off, press and hold the "Cold" button for 5 seconds.
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In order to ensure the quality and stability of the product and reduce the risk of use, our water stations will undergo a water test before shipment. After the test, there is a small amount of residual water in the internal pipes of the unit. After transportation, there is a small amount of water in the water outlet of the unit.
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Please first check whether the purified water jug has reached the high water level. If you see the Water filtration indicator on the screen, it means the water is still being filtered and the high water level has not been reached; If the water filtration indicator is on and the water exchanging indicator is flashing at the same time, please change the water in the raw water tank again, and then wait until the water filtration reaches the high water level. Wait for the water filtration indicator to go out, and then press Clean, safety lock, dispense buttons, you can start cleaning. It's expected that 1800ml of water will be released during the cleaning process. It's recommended to place a large-capacity container at the water outlet. If it still cannot be used, please disconnect the power and contact the Philips after-sales team.
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The drain water ratio of this unit is 3:1, that is, every 3 cups of filtered clean water will filter 1 cup of drain water, and the water filtration rate is as high as 75%, which is very water-saving.
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Re-cleaning has no effect on the cleaning effect. Just follow the instruction manual and clean again next time. However, the unit will not memorize the previous cleaning steps and needs to start over again, so it is not recommended to interrupt the cleaning process.
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If you can't dispense water: 1. Check whether the water filtration indicator on the screen is flashing. If it means there is not enough water, you need to wait for a few minutes. When you see that the indicator is not flashing, you can dispense water. 2. Is the purified water jug not in place/is the water jug indicator flashing? Make sure the purified water jug is in place before you can dispense water normally. 3. Is there no water in the purified water jug and the raw water tank? (the water shortage indicator flashes red), if so, the water in the raw water tank must be replaced.
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The main frame is made of ABS material, which has high strength, good toughness; not easy to be affected by water, inorganic salts, alkali and various acids. It's durable.
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This is an installation-free product. It can be easily plugged in and used. It can be used wherever needed in the living room/kitchen/study/bedroom. Note: 1. It's recommended that 20cm of heat dissipation space be reserved on the back and left side of the unit to facilitate heat dissipation for the unit's cooling system, so as not to affect the unit's cooling efficiency and lifespan; 2. It's recommended to avoid placing it under direct sunlight to prevent the growth of microorganisms.
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It is 1,2 meters. It's basically enough. If you want a wider range of use, you can prepare an extension socket.
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Each Philips water purification equipment is specially matched with filter elements, and other brands of filter elements are not applicable.
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Post coconut shell activated carbon filter.